If you are unhappy with what you have purchased, whether it's unopened, opened or defective goods you have 30 days to return it and we will process the refund within 24-48 hours once we have the merchandise at the warehouse. Return policy for international shipment, please see FAQs - Do you ship overseas?
It all depends where you are. Order process here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation emails.
Yes, we do ship all over the world. Orders shipped outside of the United States and Canada could be subject to import taxes and customs duties charged by the destination by country. Customs policies are different from country to country and as such, we advise contacting your local custom office for further information.
Sometimes packages may be stopped and inspected by customs officials at the border of your country and in some cases it may cause a delay in your package arriving. Usually the delays will be shown in your tracking information.
If customs decide that your package cannot enter your country, it will be returned to us. In this case, you will be issued a full refund minus shipping and return shipping fee when we receive the package back.
It is important to understand that you may be charged duties and taxes by your government at the time of receiving the package (although based on our experiences this is rare and minimal when charged). The duties and taxes vary greatly from country to country, so it is best to check the laws in your country. If you refuse to pay the duties and taxes fee when accepting the package, it will be sent back to us and we will refund you the full amount minus the shipping and return shipping costs.
We cannot be responsible for any customs restrictions or other regulations that may apply in countries outside the United States and Canada. If you have any questions, we encourage you to speak to your customs office, although we will ship any products you order to the address you provide. The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's customs office to see if your country allows the shipment you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package. Any duties or taxes that may apply are your responsibility.
We are not responsible for any lost or stolen packages although we will do our best to work with the postal company to track down your package.
By ordering from our website you are stating that you agree to the above paragraph.